Privacy Policy

1. Information We Collect

When you interact with our site or book a service, we may collect the following information:

Personal Information: Name, phone number, email address, and lodge/location details
Booking Information: Treatment preferences, appointment times, and special notes
Technical Data: IP address, browser type, and site usage data (via cookies or website analytics)

2. How We Use Your Information

We use the information you provide to:

Respond to inquiries and process bookings
Confirm and manage your appointments
Deliver services effectively
Improve our communication and website experience
Send booking confirmations, follow-up messages, or service updates
Issue invoices, if requested

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Analytics

Our website may use cookies and analytic tools (such as Wix Analytics or Google Analytics) to gather non-personal information, including:

Website usage patterns
Page visit frequency
How users found our website

This helps us improve user experience. You may disable cookies through your browser settings at any time.

4. Data Storage and Protection

We store your information securely using:

The encrypted Wix platform
Password-protected internal systems
Secure messaging tools such as WhatsApp and email

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss.

5. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your data
Opt out of receiving marketing or promotional communications

To exercise these rights, please contact us directly

6. Third-Party Links

Our website may include links to external websites such as WhatsApp, Instagram, or lodge partner sites. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies independently.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with the new effective date clearly stated.